Crawford's CEVC Primary School

Together we care, inspire and achieve

Complaints Procedure


Complaint Procedure
Step 1:  First talk to the teacher most closely concerned to clarify the facts and resolve through discussion.
Step 2:  If you feel that the issue has still not been resolved, a request for discussion with a senior member of staff or Headteacher may be appropriate.
Step 3:  If you are not satisfied with the outcome at Step 1 and 2, you may wish to make a formal complaint. This should be done in writing to the head teacher. 
Step 4:  Complaints rarely reach this formal level but should you need to, you should make a formal complaint to the chair of governors.  This needs to be sent in a sealed envelope via the school office; for the attention of the chair of governors.
 
If all attempts to resolve the complaint have been unsuccessful you may consider referring the matter to the Local Authority. 

 

For further information about Suffolk County Council complaints procedures, CLICK HERE

If you have a complaint, please follow the Suffolk County Council complaints procedures:  2011-12-02 SCC School Complaints Procedure.pdf